Return & Refund Policy

Thank you for shopping with LwoodScapes. We want you to enjoy your artwork and your experience with us. Because our products include original artwork and fine art reproductions, our return and refund policy varies according to the type of item purchased.

Fine Art Prints and Reproductions

We accept returns of eligible prints and fine art reproductions when requested within 14 days of delivery.

To be eligible for a return, the item must be:

• Returned within 14 days of delivery.

• Unused and in its original condition.

• Returned in its original packaging whenever possible.

• Properly packaged to prevent damage during return shipping.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly.

Please contact LwoodScapes before sending any item back. We will provide return instructions.

Original Artwork

Original paintings and original artwork are final sale and are not eligible for return or refund due to a change of mind, preference, or other non-damage-related reason.

If an original painting arrives damaged during shipping, please contact LwoodScapes within 14 days of delivery so that we can work with you to resolve the damage.

Damaged Items During Shipping

LwoodScapes insures products while they are being shipped to the customer.

If your order arrives damaged, please contact us within 14 days of delivery at lwoodscapes@gmail.com.

Please do not discard the damaged item or its packaging. We may need photographs and other information to file a claim with the shipping carrier.

When reporting shipping damage, please provide:

• Your order number

• Your name

• Photographs of the damaged artwork or product

• Photographs of the shipping box and packaging

• Photographs showing any visible damage to the outside of the package

Because shipments are insured, LwoodScapes will work with the customer to address damage that occurred during shipping. Depending on the circumstances and availability of the artwork, the resolution may include a replacement, repair, or refund.

Incorrect or Defective Items

If you receive an item that is incorrect or has a manufacturing or production defect, please contact LwoodScapes within 14 days of delivery at lwoodscapes@gmail.com.

Please provide your order number and photographs of the item when appropriate. We will review the issue and work with you to determine an appropriate resolution.

Returns for Prints and Fine Art Reproductions

For eligible returns that are not the result of shipping damage or an error by LwoodScapes, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been received and processed.

Returned items must be received in their original condition. Items that have been used, altered, damaged after delivery, or improperly packaged for return may not qualify for a refund.

Refunds

Once an eligible returned item has been received and inspected, LwoodScapes will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for the refund to appear in your account, as processing times vary by bank and payment provider.

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, incorrect, or the return is otherwise the result of an error by LwoodScapes.

Custom and Personalized Artwork

Custom or personalized artwork and products created specifically to a customer's specifications are generally final sale and are not eligible for return because of a change of mind or preference.

If a custom or personalized item arrives damaged, defective, or incorrect, please contact LwoodScapes within 14 days of delivery so that we can determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact LwoodScapes as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order has entered production or shipped. Once an order has been produced or shipped, cancellation may no longer be possible.

Contact LwoodScapes

Email: lwoodscapes@gmail.com

Mailing Address:
1687 West Coyote Lane
Williams, Arizona 86046
United States

Policy Changes

LwoodScapes reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.