Shipping policy

Shipping Policy

Thank you for shopping with LwoodScapes. We carefully package our artwork and fine art reproductions for shipment so they can arrive safely at their destination.

Order Processing

Orders are carefully prepared and packaged before shipment. Processing times may vary depending on the type of artwork or reproduction ordered.

Custom, personalized, and made-to-order products may require additional processing time.

Shipping

Orders are shipped to the address provided by the customer at checkout. Customers are responsible for providing an accurate and complete shipping address.

Once an order has shipped, tracking information will be provided when available.

Shipping times are estimates and may vary due to the shipping carrier, weather, holidays, or other circumstances outside the control of LwoodScapes.

Shipping Insurance

LwoodScapes insures products while they are being shipped to the customer.

If your order arrives damaged, please contact us within 14 days of delivery at lwoodscapes@gmail.com.

Please keep the damaged artwork, shipping box, and all original packaging. We may need photographs of the item and packaging in order to file a claim with the shipping carrier.

When reporting shipping damage, please provide:

Your order number
Your name
Photographs of the damaged item
Photographs of the shipping box and packaging
Photographs showing any visible damage to the outside of the package

LwoodScapes will work with the customer to address damage that occurred during shipping. Depending on the circumstances and availability of the artwork, the resolution may include a replacement, repair, or refund.

Lost or Delayed Packages

If your package is delayed or appears to be lost in transit, please contact LwoodScapes at lwoodscapes@gmail.com. We will work with the shipping carrier to determine the status of the shipment and, when appropriate, assist with a shipping claim.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If an order is returned to LwoodScapes because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.